Internal Affairs

The Internal Affairs’ Office of the Medical School of Ribeirão Preto was established in December 1999 aiming at promoting and defending the rights of patients.
It receives and analyzes the claims: personally, by letters, emails, telephones and notes/letters deposited in suggestion boxes spread in the various areas of the Hospital.
The Internal Affairs services are classified as: Suggestions, Complaints, Praise, Guidelines/Information Request and Reporting.
After the manifestations are registered, the Internal Affairs office addresses the competent areas, monitors the actions taken, requests the solutions and keeps the user informed in up to 20 days.
The Internal Affairs submits periodic reports to the superintendency and the humanization committee of the HCRP; to the Treasury Department and to the Health State Department that forwards to the Government of the State of São Paulo.
Through the manifestations of the users, the Internal Affairs acts in the prevention and resolution of conflicts, with constant improvement in the quality of the services provided by the Institution.

Internal Affairs on Campus

Head of Office:
Amélia de Carvalho Bianchese

Endereço: Hospital das Clinicas – Campus Universitário S/N
Bairro: Monte Alegre
CEP: 14048-900 | Ribeirão Preto/SP
(16) 3602-2020 | (16) 3602-2309 | 3602-2140

 ouvidoria@hcrp.usp.br

Working Hours:
Monday to Friday – 8:30 to 12h and 1 pm to 3:30 pm.

INTERNAL AFFAIRS – EMERGENCY CARE UNIT

Head of Office:
Ana Paula Vieira Dias

Hospital das Clinicas – Unidade de Emergência
Endereço: Bernardino de Campos, 1000
Bairro: Higienopolis
 | CEP: 14015-130 | Ribeirão Preto/SP
(16) 3602-1000

ouvidoriaue@hcrp.usp.br

Working Hours:
Monday to Friday – From 8 am to 1 pm
Pessoalmente na entrada principal ou ligação (16) 3602-1010

Written manifestations can be placed in green box identified as Internal Affairs